Transitioning to accessOPTIMA

A resource center to help you prepare for the new treasury management platform

Learn about accessOPTIMA’s enhanced capabilities and new features, transition details, training options and technical requirements so you can realize its full benefits and capabilities.

Prior to your move to the new platform, you will receive additional details about the transition process and get help from a dedicated transition specialist, who will guide you each step of the way.

WHAT’S NEW

Discover the new features you’ll receive with accessOPTIMA.

 

accessOPTIMA

Current Platform*

Customizable Dashboard

Tailor any screen to your specific job requirements by adding the functions and reports you need

Integrated Payment Center

Access payments and templates on one screen, including wires, ACH, loans and transfers

New Payment Types

Includes federal tax wires, loan payments/drawdowns and SWIFT MT101

New Internal Transfer Types

Includes one-to-many and many-to-one

Real-Time Reporting

Displays current account balance and transaction information, 24/7

Additional E-Statements

Includes commercial loans, sweeps and mutual funds

Extended Reporting Archive Periods

Archive balances and transactions (up to 18 months) and e-statements and check images (up to 7 years)

Deposit Tickets / Same Day Control Disbursement Images

Provides images for deposit tickets and disbursement checks

New Reports Available

Includes vault activity and escheatment report

Reverse Positive Pay

Helps protect accounts from check fraud

Responsive Design

Provides a seamless experience across desktop, mobile phone and tablet devices

Live Chat

Connects to client services for answers to questions or problem resolution

Administrative Controls

A simplified way to add or clone users and set individual permissions

 +

Variety of Alerts

Monitor accounts for information reporting, payments, positive pay, administration and utilities

 +

*accessMONEY Manager®

Customizable Dashboard

Tailor any screen to your specific job requirements by adding the functions and reports you need

accessOPTIMA Current Platform*

Integrated Payment Center

Access payments and templates on one screen, including wires, ACH, loans and transfers

accessOPTIMA Current Platform*

New Payment Types

Includes federal tax wires, loan payments/drawdowns and SWIFT MT101

accessOPTIMA Current Platform*

New Internal Transfer Types

Includes one-to-many and many-to-one

accessOPTIMA Current Platform*

Real-Time Reporting

Displays current account balance and transaction information, 24/7

accessOPTIMA Current Platform*

Additional E-Statements

Includes commercial loans, sweeps and mutual funds

accessOPTIMA Current Platform*

Extended Reporting Archive Periods

Archive balances and transactions (up to 18 months) and e-statements and check images (up to 7 years)

accessOPTIMA Current Platform*

Deposit Tickets / Same Day Control Disbursement Images

Provides images for deposit tickets and disbursement checks

accessOPTIMA Current Platform*

New Reports Available

Includes vault activity and escheatment report

accessOPTIMA Current Platform*

Reverse Positive Pay

Helps protect accounts from check fraud

accessOPTIMA Current Platform*

Responsive Design

Provides a seamless experience across desktop, mobile phone and tablet devices

accessOPTIMA Current Platform*

Live Chat

Connects to client services for answers to questions or problem resolution

accessOPTIMA Current Platform*

Administrative Controls

A simplified way to add or clone users and set individual permissions

accessOPTIMA Current Platform*
 +

Variety of Alerts

Monitor accounts for information reporting, payments, positive pay, administration and utilities

accessOPTIMA Current Platform*
 +

*accessMONEY Manager®

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TRANSITION MATERIALS

Learn about the transition plan and timeframes, so you know what to expect and when.

Changes to Terms and Conditions

Transition and Frequently Asked Questions (FAQ)

Treasury Management Platform Now and Then Guide

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TECHNICAL REQUIREMENTS

Ensure you meet the browser and security requirements needed to use accessOPTIMA.

Browser Requirements

System Requirements

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TRAINING RESOURCES

Take advantage of the training videos and guides to help you get familiar with the new platform.

Product Information

  

Guide: Getting Started

Video: accessOPTIMA Demo

Login and Navigation

  

Video: Adding and Managing Widgets

Video: Using Filters and Managing Column Headers

Fraud/Risk Management

  

Quick Tip: Decisioning for Positive Pay/Reverse Positive Pay

Video: Creating a Single Positive Pay Issue/Void Item

Video: Importing Positive Pay Issues/Void Files

Payments and Imports

  

Quick Tip: Creating ACH Payments

Quick Tip: Creating an International Wire

Quick Tip: Scheduling a Template Payment

Quick Tip: Creating Import Map and Import Files

Video: Creating an ACH Template

Video: Processing an ACH Batch

Video: Importing a NACHA File

Video: Processing a Wire Transfer

Video: Processing a Corporate Account Transfer

Video: Placing a Stop Payment

Reporting

  

Quick Tip: Balance and Transaction Reporting

Video: Accessing a Legacy Report

Video: Exporting Information

Maintenance and Alerts

  

Guide: RSA SecurID® Token Setup

Video: Creating an Alert

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CONTACT US

If you have questions, please contact your Treasury Solutions sales specialist or Citizens Client Services at 877.550.5933 (or +1.401.282.1362, internationally), Monday through Friday, 7 a.m. – 7 p.m. ET.

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